Case studies / helix-freight

Helix Freight — autonomous dispatch

Client — Helix FreightSector — LogisticsDuration — 14 weeksTeam — 4 engineers

71%

faster assignment cycle

4 depots40 agents14 weeks

Problem

Load matching ran on four spreadsheets and a phone tree. Dispatchers held 40 minutes of latency per assignment, and empty-mile cost had grown 19% year over year.

Intervention

A 4-agent fleet on Mesh: one planner per depot, tool-scoped executors against the TMS API, an eval gate on every commit, and a policy engine holding hours-of-service constraints hard.

Outcome

71% cycle-time reduction, 12.4% empty-mile savings, and dispatchers moved to exception handling only — verified against six months of post-deploy ledger data.

dispatch queue depth — 30s window

71%faster assignment cycle

12.4%empty-mile reduction

0.4%escalated to a human

planner topology

throughput / depot

0.4%

escalated to a human

"Our dispatchers stopped firefighting in week three. By week nine we had removed a whole shift pattern."

HFHelix FreightVP Engineering

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Helix Freight — autonomous dispatch

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